Privacy Policy

Privacy Policy

Last Updated: 16-09-2026

This Privacy Policy explains how IndiaBazaar.co.za ("IndiaBazaar", "we", "us" or "our") collects, uses, stores and shares your personal information when you visit or use our website at www.indiabazaar.co.za (the "Site"), place an order through the Site, or use the IndiaBazaar ZA mobile application for iOS and Android (the "App").

By using our Site or App, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When you visit or use our Site, we may collect certain information about you and your device.

Information collected automatically

When you visit our Site, certain information may be collected automatically, including:

  • Your IP address

  • Browser type and version

  • Device type

  • Operating system

  • Time zone

  • Language preferences

  • Pages and products you view

  • Search terms or websites that referred you to our Site

  • How you interact with and navigate our Site

  • Date and time of your visit

  • Cookies and similar technologies stored on your device

We refer to this as Device Information.

We collect Device Information using technologies such as:

Cookies

Cookies are small data files placed on your device when you visit a website. They help us remember your preferences, understand how customers use our Site and improve your shopping experience.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site.

Log files

Log files may record information such as your IP address, browser type, internet service provider, referring and exit pages, and date and time stamps.

Pixels, tags and web beacons

We may use pixels, tags and web beacons to understand how visitors interact with our Site and to measure the effectiveness of our marketing and advertising activities.

2. Information You Provide to Us

When you create an account, place an order, contact us or otherwise interact with IndiaBazaar, we may collect information such as:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Delivery address

  • Account information

  • Order details and purchase history

  • Payment and transaction information

  • Communications you have with us

  • Information you provide when requesting customer support

  • Any other information you voluntarily provide to us

We refer to this information as Order Information or Personal Information, depending on the context.

Payment information

Payments made through our Site are processed through secure payment providers.

IndiaBazaar does not intentionally store your complete credit or debit card details on our own systems. Payment information may be collected and processed by the relevant payment provider in accordance with its own privacy and security practices.

3. How We Use Your Personal Information

We use your Personal Information for legitimate business purposes, including to:

  • Process and fulfil your orders

  • Process payments

  • Arrange delivery of your purchases

  • Provide order confirmations, invoices and delivery updates

  • Communicate with you about your orders

  • Provide customer support

  • Manage your IndiaBazaar account

  • Respond to enquiries and requests

  • Process returns, refunds and replacements

  • Detect and prevent fraud, abuse and unauthorised activity

  • Maintain the security of our Site and App

  • Improve our products, services and customer experience

  • Understand how customers use our Site and App

  • Analyse website and app performance

  • Measure the effectiveness of our marketing and advertising

  • Send promotional communications where you have permitted us to do so

  • Comply with applicable legal and regulatory requirements

4. Marketing and Promotional Communications

Where permitted by applicable law and in accordance with your preferences, we may use your contact information to send you information about:

  • New products

  • Special offers

  • Discounts and promotions

  • New collections

  • IndiaBazaar updates

  • App notifications

  • Other products or services that may be relevant to you

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication.

If you have enabled push notifications for the IndiaBazaar App, you can disable them through your device settings.

Please note that disabling marketing communications does not prevent us from sending important service-related communications, such as order confirmations, payment information, delivery updates or account-related messages.

5. Sharing Your Personal Information

We may share your Personal Information with trusted third-party service providers where necessary to operate our business and provide our services.

These may include:

Shopify

Our online store is powered by Shopify, which provides the e-commerce platform used to operate our Site, process orders and support various store functions.

You can learn more about Shopify's privacy practices through Shopify's Privacy Policy.

Payment Providers

We share relevant information with payment processors and financial service providers when necessary to process your payments securely.

Delivery and Courier Partners

We may provide your name, delivery address, phone number, order details and other necessary information to our courier and delivery partners so that your order can be delivered to you.

Analytics and Marketing Services

We may use third-party analytics and advertising services, including Google Analytics and Meta services, to understand how visitors use our Site and App and to measure our marketing activities.

These providers may collect information in accordance with their own privacy policies.

Other Service Providers

We may also use third-party service providers for services such as:

  • Website and app functionality

  • Customer support

  • Communication

  • Fraud prevention

  • Analytics

  • Marketing

  • Payment processing

  • Delivery and logistics

  • Technical support

We only provide third parties with information reasonably required for them to perform the relevant service.

6. Legal and Regulatory Requirements

We may disclose your Personal Information where reasonably necessary to:

  • Comply with applicable laws and regulations

  • Respond to lawful requests from government or regulatory authorities

  • Comply with court orders or other legal processes

  • Prevent fraud or unlawful activity

  • Protect the rights, property and safety of IndiaBazaar, our customers or others

7. Our Mobile Application

This Privacy Policy also applies to the IndiaBazaar ZA mobile application for iOS and Android.

When you use the App, we and our service providers may automatically collect information such as:

Device Information

This may include:

  • Device model

  • Operating system and version

  • App version

  • Unique device or app identifiers

  • Mobile network information

  • IP address

App Usage Information

We may collect information about how you interact with the App, including:

  • Screens viewed

  • Features used

  • Session information

  • Interaction with products and services

  • App performance information

This information helps us understand how customers use the App and improve its functionality.

Push Notifications

If you enable push notifications, the App may use a device token or similar identifier to send you:

  • Order updates

  • Delivery notifications

  • Important account notifications

  • Promotions and special offers

You can disable push notifications at any time through your device settings.

Crash and Performance Information

If the App encounters an error or crash, diagnostic and performance information may be collected to help us identify, investigate and resolve technical problems.

Camera and Photo Library

Certain App features may allow you to upload or attach an image.

If you use such a feature, the App may request access to your device camera or photo library.

We only request this permission when required for the relevant feature and subject to the permissions provided by you through your device.

8. Third-Party Services Used by the App

The App may use third-party services that collect and process information according to their own privacy policies.

These may include:

Firebase / Google

Firebase services may be used for analytics, push notifications, app performance monitoring and crash reporting.

Meta / Facebook

Meta services may be used to measure App activity, understand advertising performance and support relevant advertising.

Third-party services may process information according to their own privacy policies and terms.

9. Children's Privacy

Our Site and App are not intended to knowingly collect personal information from children below the applicable age of consent.

We do not knowingly collect personal information from children for marketing or other purposes.

If you believe that a child has provided us with personal information without appropriate consent, please contact us. We will take reasonable steps to investigate and delete the information where required.

10. Data Security

We take reasonable measures to protect your Personal Information from unauthorised access, misuse, loss, alteration or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

You are responsible for keeping your account login information confidential and should notify us if you believe your account has been accessed without your permission.

11. Your Privacy Rights and Choices

Depending on applicable law, you may have rights relating to your Personal Information, including the right to:

  • Request access to Personal Information we hold about you

  • Request correction of inaccurate or outdated information

  • Request deletion of certain Personal Information

  • Request information about how your Personal Information is used

  • Withdraw consent where processing is based on consent

  • Opt out of marketing communications

  • Manage push notification preferences

  • Raise a privacy-related complaint

To make a privacy request, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

12. Account and Data Deletion Requests

You may request deletion of your IndiaBazaar account and applicable Personal Information by contacting us at:

support@indiabazaar.co.za

Please note that we may need to retain certain information where required by law, for accounting and financial records, to resolve disputes, prevent fraud, enforce our agreements or fulfil other legitimate legal or business requirements.

Deleting your account may also affect access to your previous order history and account-related services.

13. Data Retention

We retain Personal Information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our services

  • Maintain customer and order records

  • Meet legal, accounting and regulatory requirements

  • Resolve disputes

  • Prevent fraud and abuse

  • Enforce our agreements

The length of time information is retained may vary depending on the type of information and the reason it was collected.

14. Behavioural Advertising

We may use information collected through our Site and App, including information about your interactions with our services, to help us understand customer interests and measure advertising effectiveness.

Where applicable, third-party advertising platforms may use cookies, pixels or similar technologies to provide or measure targeted advertising.

You can manage your advertising preferences through the relevant advertising platform and your device or browser settings.

15. Do Not Track

Some web browsers offer a Do Not Track setting.

At this time, our Site may not respond to all Do Not Track signals or similar mechanisms in a uniform manner.

16. Third-Party Websites and Services

Our Site or App may contain links to websites, applications or services operated by third parties.

If you follow a third-party link, you will be subject to that third party's privacy policy and terms.

IndiaBazaar is not responsible for the privacy practices, security or content of third-party websites or services.

We recommend reviewing the privacy policy of any third-party service before providing it with your Personal Information.

17. International Data Transfers

Some of our service providers may process or store information outside South Africa.

Where Personal Information is transferred to another country, we will take reasonable steps to ensure that the information is handled in accordance with applicable privacy and data protection requirements.

18. South African Privacy Law

IndiaBazaar operates in South Africa and is committed to handling Personal Information in accordance with applicable South African privacy and data protection requirements, including the Protection of Personal Information Act (POPIA), where applicable.

We aim to collect and use Personal Information responsibly, transparently and only for legitimate purposes.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our business practices

  • Our Site or App

  • Third-party services

  • Legal or regulatory requirements

  • Privacy and security practices

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically.

20. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or wish to make a privacy-related complaint, please contact us:

IndiaBazaar
Email: support@indiabazaar.co.za
WhatsApp / Phone: +27 65 706 5324
Location: Johannesburg, Gauteng, South Africa

We will review and respond to privacy-related requests within a reasonable timeframe and in accordance with applicable law.