FAQs

Welcome to IndiaBazaar.co.za. Below you’ll find answers to some of the most common questions about shopping, ordering, delivery, payment and returns.

If you cannot find the answer you are looking for, please contact our customer support team and we’ll be happy to assist.

My Account

Do I have to register?

No. You can browse our store and add products to your cart without registering.

However, we recommend creating an account so that your details and delivery addresses are saved for future orders. This makes your next shopping experience quicker and easier.

Registration is quick, easy and free.

How do I create an account?

Click on the Account / Login option on our website and follow the registration instructions. You can create your account using your email address and the required details.

How do I change my account details?

You can update your saved addresses, phone number and other account details from your customer account profile.

I’ve forgotten my password. What should I do?

Click on Forgot Password on the login page and follow the instructions to reset your password.

If you continue to experience problems accessing your account, please contact us for assistance.

Can I place an order without creating an account?

Yes. You can shop and place an order as a guest, without creating an account.

Shopping & Orders

How do I place an order?

Simply browse our website, select the products you would like to purchase and add them to your cart.

When you are ready, proceed to checkout, enter your delivery details, select your preferred payment method and complete your payment.

Once your order is successfully placed, you will receive an order confirmation.

What is the minimum order value?

The minimum order value is R150.00, excluding delivery charges.

Can I change my order after placing it?

If your order has not yet been processed or fulfilled, please contact us as soon as possible.

We will do our best to assist with changes, but once an order has been processed, packed or shipped, changes may no longer be possible.

Can I add products to an existing order?

Please contact us as soon as possible after placing your order. If your original order has not yet been processed, we will check whether additional items can be added.

Additional delivery or payment adjustments may apply where applicable.

What happens after I place my order?

After placing your order, you will receive an order confirmation.

Our team will then process your order and prepare it for delivery. Once your order is handed over to the courier, tracking and delivery information will be provided to you.

Delivery

Where does IndiaBazaar deliver?

IndiaBazaar delivers to addresses across South Africa, subject to courier service availability.

Delivery charges and available services may vary depending on your delivery location.

Is there a minimum order restriction for checkout and delivery?

Yes. The minimum order value is R150.00, excluding shipping charges.

What are my delivery options?

Your order will be delivered directly to your chosen delivery address.

Delivery and tracking information may be supplied to you by email, SMS, WhatsApp or phone, depending on the available communication method.

Courier deliveries generally take place on weekdays between 8:00 AM and 5:00 PM, excluding public holidays.

How long will it take for my order to reach me?

Orders received before 12:00 PM will generally be processed on the same business day.

Orders received after 12:00 PM will generally be processed on the next business day.

Estimated delivery times are:

  • Gauteng: 1-2 business days

  • Major cities outside Gauteng: 2-3 business days

  • Regional areas: 3–4 business days

Delivery times are estimates and may vary depending on the courier, destination, public holidays, weather, peak periods and other circumstances outside our control.

How much does delivery cost?

  • Main centres in Gauteng: Flat delivery fee of R69

  • Rest of South Africa: Delivery charges are calculated according to the courier rate and displayed at checkout.

For more information, please refer to our Shipping Policy.

What if I am not available when the courier arrives?

The courier may contact you to arrange delivery or make another delivery attempt.

Please ensure that the delivery address and contact number provided at checkout are correct and that someone is available to receive the order where possible.

If a delivery is missed and a re-delivery fee is charged by the courier, IndiaBazaar will not be responsible for the additional re-delivery charge.

Can I change my delivery address after placing my order?

Please contact us as soon as possible if you need to change your delivery address.

We can only change the address if the order has not already been processed or handed over to the courier. Once the parcel has been shipped, the delivery address may no longer be changed by IndiaBazaar.

How can I track my order?

Once your order has been processed and handed over for delivery, we will provide you with the available tracking information.

Tracking details may be sent by email, SMS or WhatsApp.

Please note that courier tracking numbers may be different from your IndiaBazaar order number.

Payment

What payment methods do you accept?

We currently accept the following payment methods:

  • Debit Card

  • Credit Card

  • Instant EFT

  • Payflex – Buy Now, Pay Later

  • Masterpass

  • SnapScan

Available payment options may be displayed at checkout.

Is it safe to pay by credit or debit card?

Yes. Payments are processed through a secure, encrypted payment gateway.

IndiaBazaar does not store your full credit or debit card details on our website.

Can I pay cash on delivery?

Unfortunately, Cash on Delivery (COD) is not available.

All orders must be paid before they can be processed for delivery.

Can I pay by EFT / bank transfer?

If the EFT option is available at checkout, please follow the payment instructions provided during checkout.

When making an EFT payment, please ensure that the payment is made to the same IndiaBazaar account details shown in the checkout/payment instructions.

If payment confirmation is required, please send your proof of payment using the contact details provided by IndiaBazaar.

Why has my order not been processed after payment?

Orders may require payment verification before processing.

If you have completed payment but your order has not been updated, please contact us with your order number and proof of payment, and our team will check it for you.

Order Cancellation

Can I cancel my order?

Yes. If your order has not already been fulfilled or shipped, please contact us as soon as possible.

We will check the status of your order and, where cancellation is possible, arrange the applicable refund.

If your order has already been shipped, cancellation may no longer be possible and the request will need to be handled according to our Returns & Refund Policy.

How long does a refund take?

Refund processing times may vary depending on the payment method and payment provider.

Once IndiaBazaar processes an approved refund, the time taken for the funds to reflect in your account may depend on your bank or payment provider.

Damaged, Missing or Incorrect Items

What should I do if an item is missing from my order?

Please contact us within 24 hours of receiving your order.

Provide your order number and details of the missing item so that our team can investigate and assist you.

What should I do if an item arrives damaged?

Please contact us within 24 hours of receiving your order.

Where possible, please provide clear photographs of the damaged product and packaging together with your order number.

This will help our team investigate the issue and determine the appropriate resolution.

I received the wrong product. What should I do?

Please contact us within 24 hours of receiving your order and provide your order number and details of the incorrect product.

Please do not use the product until we have advised you on the next steps.

Can I return a product?

Returns are subject to our Returns & Refund Policy.

Please contact us before sending any product back so that our team can advise you on the correct process.

Products

Are all products available online?

We aim to keep our online product catalogue up to date. However, products can occasionally become unavailable due to stock levels or supplier availability.

If a product becomes unavailable after you place an order, our team will contact you where necessary regarding the available options.

What if a product is out of stock?

You can check the product page for its current availability.

If a product is temporarily unavailable, please check back later as stock is regularly updated.

Can product prices change?

Yes. Product prices and promotions may change from time to time.

The price displayed on the website at the time of checkout will apply to your order, subject to any applicable terms and conditions.

Do you sell products from South African brands?

Yes. In addition to a wide range of Indian grocery products and everyday essentials, IndiaBazaar also offers selected local South African brands and products.

Promotions & Discount Codes

How do I use a discount code?

Enter your promotional or discount code in the appropriate field during checkout and apply it before completing your order.

Please check the specific promotion's terms and conditions, as discount codes may have minimum order requirements, expiry dates or product restrictions.

Why isn't my discount code working?

Please check that:

  • The code has been entered correctly.

  • The promotion has not expired.

  • Your order meets the minimum spend requirement.

  • The products in your cart qualify for the promotion.

  • The code has not already been used, where applicable.

If the code still does not work, please contact us before completing your order.

Can I use more than one discount code on the same order?

This depends on the terms of the specific promotion. Unless otherwise stated, promotional codes generally cannot be combined.

Customer Support

How can I contact IndiaBazaar?

Our customer support team can assist you with orders, payments, delivery and other website-related queries.

WhatsApp / Phone: +27 65 706 5324
Email: support@indiabazaar.co.za
Location: Johannesburg, Gauteng

What information should I provide when contacting customer support?

For order-related queries, please include your IndiaBazaar order number, the email address or phone number used for the order, and a brief description of the issue.

For damaged or incorrect items, photographs may also be required.

Important Information

Does IndiaBazaar guarantee a specific delivery date?

Delivery times shown on our website are estimated business-day timeframes. While we work with our courier partners to deliver orders as quickly as possible, delays can occasionally occur due to circumstances outside our control.

Are delivery times calculated using business days?

Yes. Unless specifically stated otherwise, our delivery estimates refer to business days and exclude weekends and public holidays.

What happens if my parcel is delayed?

If your parcel has exceeded the expected delivery timeframe, please contact us with your order number.

We will check the available tracking information and assist with following up with the courier where required.

Can I collect my order instead of having it delivered?

Orders are generally processed for courier delivery. If you require a collection arrangement, please contact us before placing your order to check whether this is available.

Does IndiaBazaar deliver outside South Africa?

IndiaBazaar is currently focused on deliveries within South Africa. Orders should be placed using a valid South African delivery address.

Still Have Questions?

We're here to help.

IndiaBazaar
WhatsApp / Phone: +27 65 706 5324
Email: support@indiabazaar.co.za
Johannesburg, Gauteng