Returns & Refund Policy

We have a 5-day return policy, which means you have 5 days from the date you receive your order to request a return.

To be eligible for a return, the product must be:

• In the same condition in which you received it

• Unused and unopened

• In its original packaging

• Accompanied by a receipt or other valid proof of purchase

Damaged, Defective or Incorrect Products

Returns or replacements are accepted where there is an issue with the product received, including:

• The product is damaged

• The product is defective

• The incorrect product was sent

Please inspect your order as soon as you receive it and contact us within 5 days if you believe there is an issue. Where possible, please provide photographs of the product, packaging and any visible damage so that we can assess the issue and assist you.

Due to the nature of many of our products, particularly food and other perishable items, we cannot accept returns requested after the 5-day period. Products may become damaged, spoiled or otherwise unsuitable depending on how and where they have been stored after delivery.

How to Request a Return

To request a return, please contact us at support@indiabazaar.co.za within 5 days of receiving your order.

If your return request is approved, we will provide you with the applicable return instructions and, where applicable, a return shipping label.

Please do not send any product back without contacting us and receiving approval first. Unauthorised returns may not be accepted.

For any questions regarding returns, please contact us at support@indiabazaar.co.za.

Change of Mind or Incorrectly Ordered Products

If you wish to return a product because you changed your mind, ordered the wrong product, ordered the wrong quantity, or no longer require the product, the return may be considered only if the product is eligible for return and is:

• Unused and unopened

• In its original condition

• In its original packaging

• Returned within the 5-day return period

In these circumstances, you will be responsible for the cost of collecting the product from you and the cost of delivering the replacement product back to you, where a replacement is requested.

Please note that certain products are not eligible for return due to their nature, as outlined below.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.

If your product is damaged, defective or incorrect, contact us as soon as possible within the 5-day return period.

Our team will assess the issue and, where applicable, arrange a replacement, refund or other appropriate resolution.

Please provide your order number and photographs where possible to help us process your request quickly.

Exchanges / Replacements

If you need a different product because you ordered the wrong item or have changed your mind, the quickest option is generally to return the eligible product first and, once the return has been approved, place a new order for the replacement product.

Additional collection and delivery charges may apply for change-of-mind or incorrectly ordered products.

For products that are damaged, defective or incorrectly supplied by IndiaBazaar, please contact us so that we can determine the appropriate replacement or resolution.

Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved or declined.

If approved, you may receive your refund through:

• Your original payment method

• EFT

• Store voucher

The available refund option will be discussed with you where applicable.

Please note that once IndiaBazaar has processed the refund, it may take additional time for your bank, card issuer or payment provider to process and reflect the funds in your account.

Non-Returnable Products

Due to the nature of certain products, some items cannot be returned.

These may include:

• Perishable food products

• Food items that have been opened or used

• Personal care and beauty products

• Custom, personalised or specially ordered products

• Special-order kitchenware or other customised items

• Hazardous materials

• Flammable liquids or gases

• Sale or clearance items

• Gift cards

If you are unsure whether a particular product is eligible for return, please contact us before sending the product back.

Important: Food & Perishable Products

As many of the products sold by IndiaBazaar are food items, proper storage after delivery is important.

Once an order has been delivered, IndiaBazaar cannot be responsible for deterioration, spoilage or damage caused by improper storage, handling or conditions after delivery.

For this reason, return requests must be submitted within the 5-day return period, and products must meet the applicable return conditions.

Contact Us

For return, replacement or refund queries, please contact:

IndiaBazaar Customer Support
Email: support@indiabazaar.co.za
WhatsApp / Phone: +27 65 706 5324
Location: Johannesburg, Gauteng

Please include your order number, details of the product concerned and, where applicable, photographs of the product and packaging.